Shipping + Returns

SHIPPING & HANDLING:

Orders are processed and delivered Monday through Friday, excluding holidays.
Orders are processed after credit card authorization is complete. Please allow up to 48 hours for processing time.
Orders typically ship (leave our location) within 1-3 business days.
FREE SHIPPING? – Free shipping* is an exclusive benefit of being one of our cherished newsletter subscribers. Unfortunately, if you are not subscribed to our newsletter, you will have to pay standard shipping fees. But no worries, it’s SO simple to subscribe to our free newsletter, just click here to join. Make sure to enter your free shipping coupon code at checkout. *Our free shipping offer applies only to domestic U.S. orders at this time.
We do not currently offer international shipping at this time.

RETURN POLICY:

CHICASUAL wants to ensure that you are completely satisfied with your online purchase. We will gladly refund full price merchandise that has been unworn, unwashed, unaltered and accompanied by a receipt, within 30 calendar days of purchase.

RETURN MERCHANDISE: TERMS AND CONDITIONS

Please e-mail customer service at info@chicasual.com with your order number, the merchandise you would like to return and reason for return. You will receive confirmation with a return authorization number (RA#) and shipping instructions within three business days.
All returns must have been originally purchased from CHICASUAL.com and must be returned in new, unworn, unwashed, unaltered with all tags still attached.
All sale items are final sale and cannot be returned or exchanged.
Returns made within 30 calendar days of the invoice date will be credited to the original form of payment within two weeks of receiving the return.
All returns must be sent insured via registered mail, or a delivery service that offers package tracking. CHICASUAL is not responsible for items lost or damaged during return transit.
Please be aware that we cannot accept returns without a return authorization number (RA#). Your RA# must be clearly written on/near your shipping label.
CHICASUAL does not offer pre-paid return shipping labels at this time.
Your will be refunded for the purchase price of the merchandise returned, minus the shipping costs, duty and taxes and/or other costs incurred to ship the merchandise to / from CHICASUAL.

PRICE ADJUSTMENTS & EXCHANGES:

We love a deal as much as you do! If you purchase a full-priced item that gets marked down within 7 days of your order, we’ll happily issue a store credit in the form of a CHICASUAL coupon code. Any price adjusted merchandise becomes final sale.

Need to exchange an item? No problem. Exchanges are handled as a return and reorder. Should you wish to order a different style, size or color, please submit a new order online and request a return authorization for the item you would like to return.

Exchanges must be requested within 14 days of the order.
Please e-mail customer service at info@chicasual.com with your order number, the merchandise you would like to exchange and reason for exchange.
CHICASUAL does not offer pre-paid return shipping labels at this time.

QUESTIONS?

If you have any other questions or concerns, feel free to e-mail us at info@chicasual.com